Refund and Cancellation Policy
Every refund is reviewed by a person — never processed automatically.
Last updated: August 2026
How Refunds Work
You can request a refund through our website chat, WhatsApp, or email, with your booking reference and the reason for the request. Our AI assistant will log your request immediately and hand it to our operations team — it does not approve or process refunds itself, regardless of the amount involved.
A human agent reviews every refund request against the supplier's (airline, hotel, or package provider's) cancellation policy for your specific booking, and lets you know the outcome.
If You Cancel
If you need to cancel a confirmed booking, contact us as early as possible — most airlines, hotels, and package suppliers charge higher cancellation fees closer to the travel date, and some components (like discounted fares or promotional rates) may be entirely non-refundable.
Eligibility and Deductions
Refund eligibility and any applicable deductions (supplier cancellation fees, non-refundable components of a package) depend entirely on the specific fare, rate, or package you booked — these vary by airline, hotel, and travel date, and will be explained to you clearly when your request is reviewed.
Processing Time
Once a refund is approved, processing back to your original payment method typically takes 7–14 business days, depending on the supplier and your bank/payment provider.
Need Help?
Reach us any time through website chat, WhatsApp, or email with your booking reference to check the status of a refund request.